• Return Policy

Return Policy

Last Updated: August 6, 2026

FPV-DIY.com ("we," "us," or "our") is committed to your satisfaction. We understand that sometimes a product may not meet your expectations or may arrive with issues. This Return Policy explains your rights and obligations when returning products purchased from our website [www.fpv-diy.com] (the "Site").

By placing an order with us, you agree to the terms outlined in this policy. Please read it carefully before making a purchase.

1. Returns Overview

We want you to be completely satisfied with your purchase. If for any reason you are not, you may be eligible to return your item(s) under the conditions set out below.

Our return policy is designed to be fair and transparent, covering both change-of-mind returns and defective/damaged product claims. However, please note that custom orders may have different terms, as detailed in Section 5 below.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

Condition Requirement
Timeframe Items must be returned within 30 days of the delivery date.
Condition Items must be unused, unopened, and in their original packaging, with all accessories, manuals, and tags intact.
Non-Returnable Items Custom-made or personalized products (including OEM/ODM orders) are not eligible for return unless they are defective or do not meet agreed specifications.
Proof of Purchase A valid order number or proof of purchase is required for all returns.

3. Return Process

To initiate a return, please follow these steps:

Step 1: Contact our customer support team at info@fpv-diy.com within the eligible return period. Please include your order number, the product(s) you wish to return, and the reason for the return.

Step 2: Our support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions. Do not send any items back without an RMA number—unauthorized returns may not be accepted.

Step 3: Package the item(s) securely in the original packaging (or equivalent protective packaging) and clearly mark the RMA number on the outside of the package.

Step 4: Ship the return package to the address provided in our return instructions. We recommend using a trackable shipping method, as we are not responsible for items lost in transit during return shipping.

Step 5: Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your return. Approved returns will be processed within 5–10 business days.

4. Refunds

A. Refund Method
Approved refunds will be issued to your original payment method (credit card, PayPal, etc.). Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider's processing times.

B. Refund Amount

  • Change of mind returns: We will refund the product price, but shipping charges are non-refundable (except in cases where the return is due to our error).

  • Defective/damaged products: We will issue a full refund, including original shipping charges, or offer a replacement at no additional cost.

C. Partial Refunds
A partial refund may be granted in the following situations:

  • Items returned with obvious signs of use, damage, or missing parts.

  • Items returned after the 30-day window (at our discretion).

5. Custom Orders and OEM/ODM Products

Because we offer factory-direct customization services, custom orders are subject to the following additional terms:

  • Custom logos, color schemes, or OEM/ODM configurations are non-returnable and non-refundable once production has begun, unless the final product materially fails to meet the specifications mutually agreed upon in writing.

  • If a custom order arrives defective or damaged, we will promptly repair, replace, or refund the affected items after verification.

  • For sample orders (prototypes), please inspect and confirm all specifications before proceeding with bulk production—sample costs may be non-refundable but are credited toward bulk orders.

We encourage open communication throughout the customization process to ensure the final product meets your expectations.

6. Damaged or Defective Items

If you receive a product that is damaged in transit or defective:

  1. Please contact us within 7 days of delivery at info@fpv-diy.com.

  2. Provide your order number, a description of the issue, and clear photo(s) or video(s) showing the damage or defect.

  3. Our team will evaluate the claim and offer one of the following:

    • A full refund (including shipping).

    • A replacement product shipped at no extra cost.

    • A partial refund if you prefer to keep the item with the defect.

We may request that you return the defective item(s) for inspection. In such cases, we will provide a prepaid shipping label or reimburse your return shipping costs upon approval.

7. Shipping Costs for Returns

Return Reason Who Pays Return Shipping?
Change of mind The buyer is responsible for all return shipping costs.
Defective/damaged item We will cover the return shipping costs (or provide a prepaid label).
Wrong item shipped (our error) We will cover the return shipping costs.

We recommend using a trackable shipping service for all returns. We are not responsible for items lost or damaged during return transit.

8. International Returns

For international returns:

  • Please clearly mark the package as "Returned Goods" on customs forms to avoid unnecessary duties or taxes.

  • You are responsible for any customs fees, duties, or taxes associated with return shipments.

  • Return shipping times may be longer than domestic returns. Please allow extra time for the package to reach us.

9. Exchanges

If you wish to exchange an item (e.g., for a different model or size), please follow the standard return process (Section 3) and indicate your exchange preference in your initial request.

  • Exchanges are subject to product availability.

  • If the replacement item is of higher value, we will invoice you for the difference.

  • If it is of lower value, we will refund the difference.

  • Return shipping costs for exchanges due to change of mind are the buyer's responsibility. For exchanges due to our error (wrong item or defect), we will cover the shipping costs.

10. Late or Missing Refunds

If you have not yet received your refund after we have confirmed its approval:

  1. Check with your bank or credit card provider—there is often a processing delay before the refund appears on your statement.

  2. If you have done this and still have not received your refund, please contact us at info@fpv-diy.com and provide your order number and RMA number. We will investigate and resolve the issue promptly.

11. Final Sale Items

Certain products may be marked as "Final Sale" or "Non-Returnable" at the time of purchase. These items are not eligible for return or refund unless they arrive defective or damaged.

12. Contact Us

If you have any questions, concerns, or requests regarding this Return Policy, or if you need assistance with a return, please contact us at:

FPV-DIY.com
Email: info@fpv-diy.com
Phone / WhatsApp: +86 137 1533 4470
Address: Room 3403, Building 8, Liuyue Jinhui, Longgang District, Shenzhen, Guangdong Province, China

Please have your order number ready when contacting us—this will help us assist you more quickly.