• Frequently Asked Questions

Frequently Asked Questions

Last Updated: August 6, 2026

Find answers to the most commonly asked questions about our products, orders, shipping, and services. If you don't see your question here, please feel free to contact us directly—we're always happy to help.

1. Products

Q1: What products do you offer?

We specialize in a wide range of FPV drone parts and accessories, including but not limited to:

  • FPV frames and structural components (carbon fiber plates, arms, etc.)

  • Flight controllers, ESCs, PDBs, and VTX modules

  • Brushless motors and propeller sets

  • FPV cameras, antennas, and video transmission systems

  • FPV optical modules and fiber optic communication accessories

  • Cables, connectors, and other hardware accessories

We are a factory-direct manufacturer, so we offer both standard stock products and custom solutions to meet your needs.

Q2: Can I order samples before placing a bulk order?

Absolutely! We welcome sample orders to help you evaluate our product quality and service standards. Sample orders are processed quickly, and we offer competitive pricing even for small quantities. Please contact us to discuss your sample requirements.

Q3: Can you put my brand name (logo) on your products?

Yes, we offer professional OEM branding services. For bulk orders, we can print your logo on products, packaging, or labels at no additional cost. Custom packaging and color schemes are also available. For detailed requirements, please reach out to our sales team.

2. Pricing and Orders

Q4: How can I get a price quote quickly?

To receive a prompt and accurate quote, please send your inquiry with detailed requirements (product model, quantity, customization needs, etc.) to info@fpv-diy.com or contact us via WhatsApp/WeChat at +86 137 1533 4470. Our sales representatives will respond within 12 hours during business days.

Q5: What is your best price? Can I negotiate?

We always strive to offer the most competitive price based on the quality of our products and the quantity you order. Yes, pricing is negotiable—especially for bulk orders and long-term cooperation. Please let us know your target quantity and budget, and we will do our best to work out a favorable price for you.

Q6: How can I track the status of my order?

Yes! We keep you informed throughout the production and shipping process. You will receive:

  • Order confirmation upon placement.

  • Production updates and photos (upon request).

  • Tracking number once your order is shipped.

  • Regular status updates until delivery is completed.

You can also log in to your account on our website to check your order status at any time.

Q7: Do you offer OEM/ODM services?

Yes, we specialize in OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. Please provide your specifications, design concepts, or functional requirements. Our engineering team will prepare a technical datasheet for your review and confirmation before production begins. From custom frames to electronic configurations, we can bring your vision to life.

3. Distribution and Payment

Q8: Do you have distributors in other countries?

Currently, we sell our products directly to customers worldwide. This direct-to-customer model allows us to offer factory-direct pricing without distributor markups. However, we are open to discussing distribution partnerships—please contact us if you are interested.

Q9: What payment methods do you accept?

We accept the following payment methods:

  • T/T (Bank Transfer / Wire Transfer) – recommended for bulk orders.

  • PayPal – convenient for sample orders and smaller transactions.

Other payment methods may be available upon request. Please contact us for more details.

4. Shipping and Delivery

Q10: What shipping methods do you offer?

We offer a variety of low-cost and flexible shipping options to suit your needs:

  • By Air – fast, suitable for urgent or small orders.

  • By Sea – cost-effective for large-volume orders.

  • By Rail – a balanced option for European and Asian destinations.

  • By Express Courier – door-to-door service (DHL, FedEx, UPS, etc.).

Shipping costs and estimated delivery times vary by destination and order size. We will recommend the best option for you when you place your order.

Q11: How do you guarantee on-time delivery?

We have built a complete and professional production and logistics management system to minimize delays:

  • Rigorous production planning and scheduling.

  • Real-time progress tracking at every stage.

  • Experienced logistics coordination team.

  • Buffer stock for popular items to ensure immediate shipment.

If any unexpected delay occurs, we will notify you immediately and work to resolve the issue as quickly as possible.

5. Why Choose Us

Q12: Why should I choose FPV-DIY.com as my supplier?

Here are just a few reasons why customers trust us:

  • Factory-Direct Pricing – No middleman, no markups. You get manufacturer prices directly.

  • Superior Quality Control – First-class production lines and strict quality management systems ensure every component meets high standards.

  • Fast & Reliable Delivery – Professional procedure systems and large production capacity guarantee on-time shipment.

  • Flexible Customization – OEM/ODM services with engineering support to meet your specific requirements.

  • Comprehensive One-Stop Service – From sample orders to bulk production, from product selection to after-sales support, we are with you every step of the way.

  • Responsive Communication – We reply within 12 hours and keep you updated throughout the entire process.

We are not just a supplier—we are your reliable long-term partner in the FPV industry.

6. Contact Us

If you have any further questions, please don't hesitate to reach out:

FPV-DIY.com
Email: info@fpv-diy.com
Phone / WhatsApp / WeChat: +86 137 1533 4470
Address: Room 3403, Building 8, Liuyue Jinhui, Longgang District, Shenzhen, Guangdong Province, China